Privacy Policy

We take your privacy seriously. Here's how we handle your info.

Last Updated: October 28, 2025 Download PDF Version

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Control how we use cookies and tracking on our site. You can change these anytime.

Quick Note: We're a small shop in Vancouver that genuinely cares about keeping your data safe. No shady business here - just honest folks fixing European cars.

Look, we're not some data-hungry corporation. We only grab what we need to fix your ride and keep in touch.

Personal Details:
  • Your name and contact info (phone, email)
  • Billing address for invoicing
  • Vehicle details - make, model, VIN, service history
  • Payment information (processed securely, we don't store full card numbers)
Technical Stuff:
  • IP address and browser type
  • Pages you visit on our site
  • Time spent looking around
We'll never sell your info to third parties. That's just not how we roll.

Pretty straightforward - we use your data to keep your car running smooth and stay connected with you.

Service Related
  • Schedule appointments
  • Send service reminders
  • Track repair history
  • Process payments
  • Order parts for your vehicle
Communication
  • Answer your questions
  • Send updates about your car
  • Share occasional promotions (you can opt out)
  • Request feedback on our work
Improving Our Service
  • Analyze website performance
  • Understand what services you're looking for
  • Make our site easier to use
Legal Stuff
  • Comply with Canadian regulations
  • Maintain business records
  • Prevent fraud

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These little files help our site remember you and work better.

Cookie Type Purpose Duration
Session Cookies Keep you logged in while browsing Until you close browser
Preference Cookies Remember your settings and choices Up to 1 year
Analytics Cookies Help us see what's working on our site Up to 2 years
Security Cookies Protect against fraudulent activity Session-based

Don't want cookies? Most browsers let you block 'em, but some features might not work right. Use the consent manager above to customize your preferences.

We're pretty protective of your info. We only share it when absolutely necessary:

Parts Suppliers

When we order parts for your specific vehicle, we might need to share your VIN and vehicle details with authorized dealers and suppliers.

Payment Processors

We use secure payment gateways to process transactions. They're PCI-compliant and don't mess around with security.

Analytics Services

Google Analytics helps us understand site traffic. The data's anonymized and aggregated.

Email Service Providers

For appointment confirmations and service reminders. You can unsubscribe anytime.

Legal Requirements: If the law says we gotta hand over info (like a court order or regulatory request), we'll comply. But we'll let you know unless we're legally prohibited.

Security's a big deal to us. We're not a huge operation, but we take protecting your data seriously.

Encryption

SSL encryption for all data transmission. Your info's scrambled in transit.

Secure Storage

Data stored on protected servers with regular backups and restricted access.

Access Control

Only authorized staff can access customer data, and they're trained on privacy.

We regularly update our security measures and train our team on best practices. That said, no system's perfect - if we ever experience a breach, we'll notify you ASAP as required by Canadian law.

It's your data, and you've got rights. Here's what you can do:

Access Your Data

Request a copy of what personal info we've got on file. Just shoot us an email.

Correct Inaccuracies

If we've got something wrong, let us know and we'll fix it.

Request Deletion

Want us to delete your info? We can do that, unless we need it for legal or warranty reasons.

Opt Out of Marketing

Click unsubscribe in any promotional email, or tell us directly. We won't take it personally.

Data Portability

Get your data in a readable format to take elsewhere if you want.

To Exercise Your Rights:

Give us a call at (604) 555-7829 or email info@astryveilforge.info

We'll respond within 30 days. Might need to verify your identity first - just standard procedure.

We don't hoard data forever. Here's our general retention policy:

  • Service Records: - Keep 'em for at least 7 years. This helps with warranty claims and tracking vehicle history. Canadian tax law also requires us to maintain business records.
  • Payment Information: - Transaction details kept for 7 years for accounting and tax purposes. Full card numbers aren't stored.
  • Marketing Data: - If you're on our mailing list, we keep your contact info until you unsubscribe or become inactive for 3 years.
  • Website Analytics: - Typically retained for 26 months, then automatically deleted.
  • CCTV Footage: - Security cameras in our shop keep footage for 30 days, then it's overwritten.

If you close your account or request deletion, we'll remove what we can while keeping what's legally required.

Sometimes we link to other sites - parts suppliers, manufacturer resources, that kinda thing. Once you click away from our site, this privacy policy doesn't apply anymore.

We can't control what those sites do with your data, so check out their privacy policies before sharing personal info. We try to only link to reputable sites, but can't guarantee their practices.

If you're buying parts or scheduling through a third-party platform, make sure you're comfortable with their terms first.